What are retailers getting right (and wrong) in workplace learning?

A new report is giving fresh insight into workplace learning in the retail sector. You may find it challenges your assumptions about training in retail.

We’ve picked out some key facts that shed light on what’s working for retailers and what’s not.

Towards Maturity’s Sector Benchmark Report, Embracing Change in Retail Businesses looks at the learning practices of 40 retail organisations. More than half are multi-nationals. The study examines their tactics and approaches to Learning and Development (L&D).

The report reveals how retailers are doing compared to the average performance in other sectors. Retailers are also benchmarked against the organisations achieving the best results. They are the Top Deck. No retail business makes it into this upper 10% of consistently high-performers.

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