What can go wrong during knowledge transfer and how to avoid that

A version of this post was originally published on October 24, 2019 in Training Magazine.

A successful training program is one that delivers the right piece of information in the right format to the right employee at the right time so that said employee can apply the newly acquired knowledge in the right real life business setting. This leads to better employee performance which in turn leads to better business results.

But there are quite a few “right”s in that first sentence. L&D professionals know there are very many variables — some that are controllable, others that are simply not — that can negatively affect the success rate of any training program.

Transferring knowledge from any training material to any trainee is complicated. Add to that the fact that knowledge transfer can happen between employees in informal situations, not just from formal training courses to each participant, and a steeplechase at the Olympics seems like a piece of cake compared to creating and delivering a successful training program.

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