You can’t make the right decisions from the meeting room. You have to go, watch, and learn. This is the beginning of what is called a Gemba Walk.
“Don’t look with your eyes, look with your feet” – Taiichi Ohno
When Steve Blank was developing some of the core concepts of design thinking, he continually said get out of the building and go and learn from real customers. And the same goes for Lean.
What is a Gemba Walk?
Tags: lean • Lean Culture • Lean Management