What is an Extended Enterprise/Customer LMS?

 

When most people think of online learning, they think of courses offered through the Internet by a local college or university. Or, they think of a corporate LMS (Learning Management System) where employees go to take compliance training. A much newer form of online learning is offered through an Extended Enterprise, or Customer LMS.

Extended enterprise learning is learning offered to those that are outside of the organization.  In this case, a company has determined it would be beneficial to offer training externally, whether it be to their vendors, franchisees, an external sales force, customers or the general public. There are a number of reasons you may find this advantageous:

To educate customers on a product.

  The more informed and educated your customers are about the product they purchased, the more satisfied they will be. Also, they are less likely to write bad reviews, or call customer service.

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