What Is Performance Support? And Why Won't People Stop Talking About It?

by Jolene Rowan

Education experts have said for years the important role performance support plays in building competency. It tackles head-on two fundamental challenges of learning: the limits of human memory and learner motivation.

Despite the vast evidence, most organizations have made little progress implementing performance support solutions. Often, companies are not sure what performance support is or where to begin. So what is performance support? It may sound complicated and expensive; however, effective performance support tools can range in sophistication from simple printed checklists and succinct, step-by-step guides to short video clip demonstrations and even augmented reality applications.

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