What is the student experience?

It’s that time of year again when we hear more about things like the NSS survey (and results), teaching and learning showcase, graduates & graduation, league tables, and of course the student experience. But what is this ‘student experience’?

Is it the application process, the hall of residence, the equipment, the availability of books in the library, the quality of teaching, access to support, timely assessment feedback, employability, skills, digital literacy? Is it this? Is it more?

For my perspective, and from my own experience working in HE for the past 10 years or so, it’s all the above and more. The student experience starts at the open day (or before if you include the planning the institution puts into it, as well as the prospective student looking at where to go). It really starts in ernest as soon as the application is accepted and a place is given, right through to the actual 3 or 4 years of study, all the way to graduation and the alumni network.

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