What questions to ask learners when you need feedback on your online course

A version of this post was originally published on May 17, 2020, in eLearning Industry.

Feedback can help you improve multiple aspects of your online course, whether we’re talking about your platform, content, or even marketing. Asking for genuine feedback and giving genuine feedback can be nerve-racking for most. Even if you are a more seasoned instructor, it’s a vulnerable position to be in. On the bright side, there’s nothing more valuable than getting constructive criticism from the people who take your online courses.

The biggest enemies of good feedback are generalities and niceties. The first is the tendency to say things that are non-specific such as “great course” or “I didn’t like it” without elaborating further. The second is the fact that people will often say things that they think you want to hear.

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