What Should You Include in a QA Checklist? Part One

First off, I should apologize. In the words of Robert Palmer, “I didn’t mean to turn you on” with such a sexy and provocative subject as the Quality Assurance Checklist. So with all apologies aside, let’s get this party started.

What’s it for?
We use QA Checklists to troubleshoot for errors in navigation, animations, spelling, graphic elements and a whole host of other things. QACs are also great for ensuring the styles are consistent throughout a series of courses.

Consistency Aids Comprehension
Let’s say you’re doing software training. You may have had a number of SMEs from different areas of the company who have contributed content. Some of them italicize the names of each screen name, some put them in parenthesis, some capitalize the first letter of every report name, some don’t, some put keyboard commands in bold, some don’t.

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