What You Can Expect When Asking a Vendor for Client References

It’s pretty common for prospective clients to ask software vendors for references prior to signing a contract. A 15-minute phone call with two or three organizations who have used the system extensively and sampled the vendor’s services can help mitigate the risk – and reduce the anxiety – related to acquiring a new system.

If you’re evaluating new applications such as a learning management system (LMS), you may be considering asking the shortlisted vendors for references. Here’s what you should know: