I sat in recently on a workshop about the “empathetic voice” that was delivered to some of our Microsoft partners in Shanghai. The express purpose of this presentation was to teach writers how to make their technical documentation more “end-user friendly,” more “natural sounding and conversational.” Per my Official Style-bashing in recent posts, I’m all in favor of those goals. Technical documentation remains one of the most durable bastions of The Official Style, with all its pointless pomp, mystification, and reliance on jargon.
Tags: learning content strategy • learning professionals • Technical Writing • writing