When An Employee Says “That’s Not My Job”

We can say with almost full certainty that no one has ever applied for the job “Stuffed Giraffe Masseuse.” And yet, when a young man left his favorite stuffed giraffe “Joshie” at a Ritz-Carlton, an employee of Ritz-Carlton went well outside his job description to prove to the young man that his stuffed pal was […]

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