Who Needs Performance Support on Vacation?

I recently cruised the Caribbean on one of the world’s largest ships. She had 18 decks and served as a temporary home to more than 5,000 passengers and 2,000 crew members. It was like a floating city!

How did I find my way around this massive ship? The cruise line provided us with an amazing, free app! This performance support solution provided an interactive map; up-to-the-minute information on activities; a schedule of booked shows, mealtimes, spa treatments, and excursions; and much more! Who knew I’d use a performance support solution on vacation?

Supporting your Moment of Need

How does this relate to your company? Imagine that one of your employees is performing a critical, but rarely performed, task on the job. You provided employee training on this task as a new hire, but, years later, they can’t recall the steps. You don’t have the time or budget to create a refresher course to support this rare task, nor do you have the time to pull this employee off the job for training. This is where performance support can help!

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