Why a learning chatbot might soon be your closest colleague

We’re all painfully aware that artificial intelligence is poised to revolutionise the world of work. Learning and performance, HR, IT… every department is set for a machine-led overhaul. As the pace of change only continues to speed up, adapt to survive becomes no longer just a biological imperative, but a technological one.

No business will be able to remain competitive without the power of machine learning and all the insights it can generate from the huge amounts of data we’re accumulating. One survey of over 350 AI experts predicted that AI could even be writing a bestselling novel by 2049 (and who knows, maybe I might even have finished the first chapter of mine by then).

What will the outcome for people be? And how does a business need to respond? In a world where things change so quickly but humans don’t, learning chatbots could be at the forefront of these transformations. But not in the way you might think.

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