Why an Expert isn’t Always the Best Trainer

 Have you ever brought in an expert to train your people and had the training session fail? Experts have a great deal of knowledge but often times you need an instructional designer or trainer to get the knowledge to your employees.

Experts and novices approach a topic differently. The expert has a great deal of understanding and for them, the procedures and processes they do are simple, almost second-nature. For the novice, they are starting at the beginning and need each step broken down. The difficulty is that the expert sees connection in the procedure and doesn’t need to break down steps completely and so when they try to teach the novice, they make assumptions about the information and combine steps in a way that the novice can’t connect with. The end result is that both the expert and the novice are frustrated.

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