When it comes to training your customer-facing staff, think “small.” Microlearning offers bite-sized, just-in-time solutions that have big benefits for your training strategy. Learn why and how to use microlearning to make your customer service training more efficient and effective.
This post was first published on eLearning Industry.
Tags: Customer Service Training • Employee Training • microlearning • Microlearning Benefits • Microlearning Best Practices