Why completion rates are no longer the metric of success in modern learning

When you’re looking to develop a holy grail of just in time information and resources for your learners, don’t be surprised when they dip in and out, abandon mid-module, or skip to page three of a PDF. Unless we’re talking compliance or a course awarding credentials, a drop in course completions might actually be a good thing. The whole point of pulling your learners in and delivering at the point of need is that you’re providing what your people need to do their jobs. What’s more important to you: a completed course or a job well done?

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