Why Developing Standards is Critical

If you haven’t developed standards for your e-learning yet, then you should be doing it now!

Having standards means you have an agreed way of doing things, which helps to streamline processes. This could be a set of guidelines, or a code of practice captured to ensure the excellent performance of your product or service.

Not having a set of standards in place affects relationships with your people, your customers and your suppliers, and can also affect your revenue. Our experience with Honda proved just how important it is to develop standards.

The Challenge at Honda

Honda has been driving standards across all its European dealerships, so no matter whether a customer uses a dealership in Warsaw or Edinburgh, they receive the same high quality Honda experience. A recent EU ruling – ‘Block Exemption Regulation’, which allows new car owners to have their vehicles serviced at other manufacturer’s dealerships without affecting their warranty – meant that raising existing standards became critical for Honda to maintain a competitive advantage.

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