Why I love working with e-learning sceptics

Two weeks ago, I was contacted by someone on the L&D team of an NGO. She said the organisation is aiming to add an e-learning component to the current staff training programme to increase reach and reduce the costs of training people all over the world. She asked about our services and we had an initial Skype contact. I immediately felt her reluctance. It turns out it was all her manager’s idea.

In any other business, she might be considered a ‘difficult client’, but I don’t see it that way – quite the contrary. I really like to start with that challenge.

I fully empathise with people who are worried about introducing online learning into their programmes. They have been exposed to bad e-learning experiences and are protective of their target groups.

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