Why Soft Skills are at the Heart of the New Work Experience

The world of work is changing. An increasingly challenging labor market with very low rates of unemployment has resulted in employees holding the balance of power in organizations. At the same time, while automation is creating new roles and new opportunities, there are many people who need to reskill in order to fill these roles. According to global HR and learning analyst Josh Bersin, it typically takes between 18 - 20 months to reskill people but companies are struggling to do this.

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