Why the Best Leaders Are Listeners and How to Become One

There are many vital things leaders must do to improve the performance of their teams in 2020. One of them, without question, is psychological safety.

Google’s Abeer Dubey, director of people analytics and Julia Rozovsky, a people analytics manager, led a two-year study called Project Aristotle, which evaluated 180 Google teams, conducted 200-plus interviews, and analyzed more than 250 different team attributes. Rozovsky outlined the five key characteristics of enhanced teams, and one of the most important was psychological safety.

There are many ways for you to create psychological safety, but one of the best ways is to be an effective listener. Of all of the great leaders I have studied, I have yet to find one who isn’t an effective listener. A great example of this is Jason Lippert, the CEO of Lippert Components. He’s highlighted in Building the Best because he takes listening seriously. For instance, he holds regular “listening sessions” at different LCI Plants to ensure his executive team not only knows what his people need but can look for ways to provide it.

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