Why the Less FAQs the Better. Enhancing Medical Member Experience.

FAQs—regardless of how comprehensive they are—can’t make up for a poorly designed LMS platform, a difficult registration process, or repetitive payment issues. Fewer FAQs mean less confusion for CME learners, but a reduction in the number of FAQs is only positive for learners when their LMS is designed around the medical member experience. In this post, we’ll look at ways to reduce the need for FAQs by following Learning Experience (LX) design best practices.

The Trouble with FAQs

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