Why training is critical to fulfill the promise of new technology

Humans are creatures of habit, especially habits that make our lives and daily tasks easier. But habits and technology are often at odds with each other.  For example, in the 1980’s, business executives were reluctant to trade their paper rolodexes for computerized contact databases.  Every advance in technology, from color monitors, to email, to cloud-based file sharing, has pushed us to trade old habits for new – and on its own, that process is more likely to be a slow evolution than an overnight change.

Therefore, it should be no surprise that few businesses see the improvements promised by advocates of new technology. Last year, the New York Times ran an article,“Why the Economic Payoff From Technology Is So Elusive,” which noted that, despite an ever increasing amount of new technology and solutions designed to make us more productive, the actual rate of productivity growth from 2011 to 2015 was the lowest in 30 years!

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