Get Write: Document Your Workplace Scenarios
There is a simple little method you can use to help remind you about the type of workplace knowledge you should be jotting down, and I call it the P^3 (P to the 3rd Power) Method. It's a great place to start if you're not trying to overwhelm yourself with the whole concept of knowledge management.
What are they: Issues that haven't been resolved; May be technical, financial, product/service, employee, or related.
Why write 'em down? It allows you to keep an eye on where the problems exist. By tracking this information, you can look for clues as to when, why, and how these problems are popping up. Then you can gather your team to discuss the problems you've found, and how to remedy them. Genius, right?
Tags: Knowledge Management