From Will Thalheimer…
More and more training departments are considering the use of the Net Promoter Score as a question–or the central question–on their smile sheets.
This is one of the stupidest ideas yet for smile sheets, but I understand the impetus–traditional smile sheets provide poor information. In this blog post I am going to try and put a finely-honed dagger through the heart of this idea.
via Will at Work Learning: Net Promoter Score — Maybe Fine for Marketing, Stupid for Training.
Tags: commentary • evaluation • Insiders • Kirkpatrick • myths • Net Promoter Score • questions • reblog • Smile Sheets • Thoughts • Will Thalheimer