Will at Work Learning: Net Promoter Score — Maybe Fine for Marketing, Stupid for Training

From Will Thalheimer…

More and more training departments are considering the use of the Net Promoter Score as a question–or the central question–on their smile sheets.

This is one of the stupidest ideas yet for smile sheets, but I understand the impetus–traditional smile sheets provide poor information. In this blog post I am going to try and put a finely-honed dagger through the heart of this idea.

via Will at Work Learning: Net Promoter Score — Maybe Fine for Marketing, Stupid for Training.

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