Workflow Learning with Conrad Gottfredson

At the beginning of 2020, David James spoke with Conrad Gottfredson, pioneer of Workflow Learning and The 5 Moments of Need, on The Learning & Development Podcast.

This conversation was an exploration of what Workflow Learning is, what it isn’t, and how practitioners can harness its power for more successful L&D solutions.

Read on for some of the insights Conrad shared in that conversation, or tune in to episode 36 of The L&D Podcast for the whole conversation.

Anytime you Touch the Workflow you Have Workflow Learning

At its core, Workflow Learning occurs in the workflow while performing work. That’s a vital distinction because the degree you step away from that, you step away from true Workflow Learning. Historically, we’ve had just-in-time learning where people can be in the workflow and they can access an e-learning course. Is that Workflow Learning? No. You have to stop work to learn at that point. To the degree that you have to stop work to learn, rather than learn while doing your work, you’re stepping away from real Workflow Learning.

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