Working with external Agencies

While I started my career in the learning and performance industry as a trainee consultant, I now work as a Training Manager in an internal role in a pharmaceutical company. In fact, I have worked as a Consultant for approx. 7 years and as a Manager for about 5 years. Therefore I know both sides of the story, so to speak!

As part of the client organization, it can sometimes be tempting to lay the blame for delay and lack of quality on the Agency. The Agency, eager for a long-standing business relationship, will usually not bother to refute the charge, but such misunderstandings can negatively color the expectations on both sides for any future projects.

My project philosophy is based on an adage from the cosmetic industry: “No animals were hurt in the making of this product”. If you are delivering a great training program but burning bridges with project stakeholders and agencies in the process of doing so, the project cannot be defined as a ‘success’.

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