Your Culture Needs More CX Training

Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted by The Conference Board, CEOs globally expressed concern over the idea that customer experience will be more important than products.

From The C-Suite Challenge, 2019:

“Worldwide, CEOs agree they need to address the shifting customer landscape. The customer of the future will place more value on the experience of using a product or service rather than the actual product or service.”

So now the question for you as a leader: are you prepared to deliver exceptional experiences in your organization? Not just through responsive customer service or great front-line support, but at each and every touchpoint on your customer’s journey? Do you have a plan for training the right content in the right way to truly become experience-driven?

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