YouTube content not playing/stuck on loading

Using Captivate 2019.

I am using the YouTube insert URL feature and then publishing the captivate project as a SCORM. The image example is the project as hosted on a testing site. The video is stuck on the loading bar and never plays. It doesn’t work in preview or published form.

Does anybody have ideas on why this happens and what I can do to resolve the issue? I am new to the software and have been experimenting for a week – so please excuse my ignorance to understanding this.

Thank you

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